> 2. Customer service - it is a novel idea to some folks that there can
be
> superior customer service without a company to back the product.
> Instead of getting a help desk operator with canned scripts that don't
> ever quite work, you get knowledgable users and even the application
> programmers.
>
If you want to pay for support I believe you can through CollabNet:
http://www.collab.net/subversion/
> 2a. What is the average turnaround time between submitting a problem
to
> the mailing list and the first response?
Also keep in mind that since the mailing lists are posted on the web,
you can see all of the questions and answers from other people in the
past. Most of the time you'll find that someone else has already asked
the same question in the past.
> 3a. There is a mindset issue I need to address. Specifically, I need
to
> demonstrate that having open source code does not make the product
less
> secure. Has anyone addressed this before? Are there some good
> references and/or case studies?
The more people using a product the more likely it is that any hidden
issues will be found. It is highly unlikely that the glitzy expensive
version control system is being used by more people than are using
Subversion.
> 4. Operating systems ... are the server side pieces Windows 2003 SP1
> compliant, and are the client side pieces Windows XP SP2 compliant?
I think many people are running the server on Windows, but unless your
company has absolutely zero experience with linux/unix, you will be
better off running it on something else. You'll get the best and
fastest support by using the server platform that is being used by the
people who are going to be helping you on the mailing list. Generally,
people who dig into the internals of Subversion are going to be running
the server on something other than Windows.
--Mark
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Received on Fri Dec 2 15:26:25 2005