Tortoise Crashing when proxy not configured properly - not able to change it either

Stefan, Todd,
        I think I was able to get this correctly generated... Just to be
sure, let me tell you the steps that I took in case I screwed it up... this
is the first time I have used this tool...
        I downloaded the Microsoft debugging tools for windows. I then
started the application attaching to the tortoiseproc.exe. I then went to
the tortoise app and triggered the failure. I had the application already
open... Once the failure on the application occurred, I issued the command
from Todd below. Todd - thank you for that command - that would have been a
needle in a haystack for the untrained eye.
        I have attached the file to this msg. Hopefully this will give some
additional insight into what is going on... Please let me know if there is
more that I can do. I am in a pretty bad place - given that I have a bad
proxy that crashes the app when I try to change it... I also can't download
remotely from the server given that bad proxy - and the uninstall doesn't
clear up the issue... all of this results in me running without source
control :-(

Thanks,

Steve Chadwick
 
-----Original Message-----
From: Gleason, Todd [mailto:tgleason_at_impac.com]
Sent: Monday, October 13, 2008 2:49 PM
To: users_at_tortoisesvn.tigris.org
Subject: RE: RE: RE: Re: Tortoise Crashing when proxy not configured
properly - not able to change it either

I see no indication of a crash report (only a crashrpt.dll from
TortoiseSVN).

If you're using Windbg, then when the exception occurs, you can use a
command like this to generate a dump:

.dump /m c:\TSVN.dmp;q

See also

        http://www.debuginfo.com/articles/easywindbg2.html
        http://www.dumpanalysis.org/blog/index.php/category/windbg-scripts/

No doubt there are other, easier ways to get minidumps as well.

Hopefully this has enough information that Stefan could see what's going on.

--Todd

> -----Original Message-----
> From: Chadwick, Steve [mailto:steve.chadwick_at_intel.com]
> Sent: Monday, October 13, 2008 2:32 PM
> To: users_at_tortoisesvn.tigris.org
> Subject: RE: RE: Re: Tortoise Crashing when proxy not configured properly
> - not able to change it either
>
> Todd - brilliant idea - thank you!
>
> I don't know enough about what I should have cut out below on the list -
> so
> I copied the entire thing.... Near the bottom there appears to be some
> helpful information although I don't have a clue as to what it means.
> Although, there is a note of some threading... Anyways, it looks like a
> crashrpt was also generated - but I am not sure where that would get
> routed
> to... I checked the appdata under the user settings and then the location
> of tortoise but I didn't see the report. Hopefully this error helps get
> to
> the bottom of it.
>
> Also, what is very interesting is that this error is fully reproducible on
> this system - even after trying to uninstall several times. Either I am
> missing some registry entries and some bad info is hanging out somewhere
> or
> something else is wrong on my system... Although, it all ran fine until I
> messed with the proxy config...
>
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\TortoiseSVN\bin\TortoiseProc.exe'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\ntdll.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\kernel32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\wininet.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\msvcrt.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\shlwapi.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\advapi32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\rpcrt4.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\secur32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\gdi32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\user32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\normaliz.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\iertutil.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\shfolder.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\shell32.dll'
> 'TortoiseProc.exe': Loaded
> 'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
> Controls_6595b64144ccf1df_6.
> 0.2600.5512_x-ww_35d4ce83\comctl32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\version.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\TortoiseSVN\bin\libapr_tsvn.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\ws2_32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\ws2help.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\mswsock.dll'
> 'TortoiseProc.exe': Loaded
> 'C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.1_x-
> ww_
> 6f74963e\msvcr90.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\TortoiseSVN\bin\libaprutil_tsvn.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\wldap32.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\TortoiseSVN\bin\intl3_tsvn.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program Files\TortoiseSVN\bin\libsasl.dll'
> 'TortoiseProc.exe': Loaded
> 'C:\WINDOWS\WinSxS\x86_Microsoft.VC90.MFC_1fc8b3b9a1e18e3b_9.0.30729.1_x-
> ww_
> 405b0943\mfc90u.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\msimg32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\comdlg32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\ole32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\oleaut32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\urlmon.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\winmm.dll'
> 'TortoiseProc.exe': Loaded
> 'C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.1_x-
> ww_
> 6f74963e\msvcp90.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program Files\TortoiseSVN\bin\libdb44.dll',
> Binary was not built with debug information.
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\imm32.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\lpk.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\usp10.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\APSHook.dll', Binary was
> not
> built with debug information.
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\uxtheme.dll'
> 'TortoiseProc.exe': Loaded
> 'C:\WINDOWS\WinSxS\x86_Microsoft.VC90.MFCLOC_1fc8b3b9a1e18e3b_9.0.30729.1_
> x-
> ww_b0db7d03\mfc90enu.dll', Binary was not built with debug information.
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\setupapi.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\Stardock\ObjectDock\DockShellHook.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\msctf.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\Hewlett-Packard\IAM\Bin\ItClient.dll', Binary was not built with
> debug
> information.
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\oleacc.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\msvcp60.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\psapi.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\apphelp.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\clbcatq.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\comres.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program Files\Common
> Files\TortoiseOverlays\TortoiseOverlays.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\TortoiseSVN\bin\TortoiseStub.dll', Binary was not built with debug
> information.
> 'TortoiseProc.exe': Loaded 'C:\Program
> Files\TortoiseSVN\bin\TortoiseSVN.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\cscui.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\cscdll.dll'
> 'TortoiseProc.exe': Loaded 'C:\Program Files\TortoiseSVN\bin\CrashRpt.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\dbghelp.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\riched20.dll'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\msctfime.ime'
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\mlang.dll'
>
> The thread 'Win32 Thread' (0x1c88) has exited with code 0 (0x0).
> First-chance exception at 0x773d7901 in TortoiseProc.exe: 0xC0000005:
> Access
> violation writing location 0x00a26c34.
>
> 'TortoiseProc.exe': Loaded 'C:\WINDOWS\system32\browseui.dll'
> Uninstall
> 'TortoiseProc.exe': Unloaded 'C:\WINDOWS\system32\mlang.dll'
> 'TortoiseProc.exe': Unloaded 'C:\Program
> Files\TortoiseSVN\bin\CrashRpt.dll'
> 'TortoiseProc.exe': Unloaded 'C:\WINDOWS\system32\dbghelp.dll'
> The program '[9904] TortoiseProc.exe: Native' has exited with code 13
> (0xd).
>
>
>
> -----Original Message-----
> From: Gleason, Todd [mailto:tgleason_at_impac.com]
> Sent: Monday, October 13, 2008 2:09 PM
> To: users_at_tortoisesvn.tigris.org
> Subject: RE: Re: Tortoise Crashing when proxy not configured properly -
> not
> able to change it either
>
> What about attaching to explorer.exe with a debugger, triggering the
> crash,
> and then getting a dump via the debugger?
>
> > -----Original Message-----
> > From: Stefan Küng [mailto:tortoisesvn_at_gmail.com]
> > Sent: Monday, October 13, 2008 11:44 AM
> > To: users_at_tortoisesvn.tigris.org
> > Subject: Re: Tortoise Crashing when proxy not configured properly - not
> > able to change it either
> >
> > Chadwick, Steve wrote:
> > > Stefan - is there another way to isolate the reason for the crash?
> > > Thanks.
> >
> > I'm sorry, but I'm completely out of ideas.
> >
> > Stefan
> >
> >
> > --
> > ___
> > oo // \\ "De Chelonian Mobile"
> > (_,\/ \_/ \ TortoiseSVN
> > \ \_/_\_/> The coolest Interface to (Sub)Version Control
> > /_/ \_\ http://tortoisesvn.net
>
>
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