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Re: Collab Support - Is it Worth it?

From: Brian Krusic <brian_at_krusic.com>
Date: 2007-08-06 23:12:17 CEST

Hi Peter,

When using open source which has fee options, I've always found that
having a trained crew on board being the key as a primary line of
defense with professional services being supplementary or the second
line of defense.

Even with Cisco support, having at least an CCNP on board helps out
tremendously.

I've justified and had great experiances dealing with Samba and the
Haxx (cURL guys) professional services even though for the most part
I've had the staff that can handle most problems quickly.

Just my 2 cents.

-Brian

On Aug 6, 2007, at 1:31 PM, Peter Kahn wrote:

> Thanks for the fast feedback. What I'm looking for are reference
> sites that have had serious problems so I can gage how well the
> CollabNet organization handled the problems.
>
> When I was in support for with another firm, one of the toughest
> customers was also our best reference site. They rigorously tested
> our code and complained mightily when they felt that their needs
> weren't met. Their demands of us as an organization were high.
>
> I'm looking for the CollabNet customer who is the equivalent of that.
> I'm looking for tales from the demanding, the pedantic and the
> unlucky. I want to hear about how things went wrong and how CollabNet
> stepped up to address them.
>
> If anyone on this list has feed back that'd be great. I'll send this
> request along directly to CollabNet as well.
>
> And to all the other collabNet team members who responded, Thanks..
>
> On 8/3/07, Jeremy Whitlock <jcscoobyrs@gmail.com> wrote:
>> Peter,
>> I am a little biased, since I work for CollabNet, but I do think
>> that the expense is well worth the value provided. We provide this
>> support to many companies, including Fortune 50 companies, and we've
>> not heard of anything negative that I've been aware of. There are
>> differing levels of support but I do believe that all would handle
>> your needs. Do you have specific questions or concerns?
>>
>> Take care,
>>
>> Jeremy
>>
>> On 8/3/07, Peter Kahn <citizenkahn@gmail.com> wrote:
>>> Is paying for the CollabNet support for subversion worth the
>>> expense?
>>> Has anyone used it and found it to be good, bad, or ugly?
>>>
>>> My company is trying to choose between Perforce and SVN. One
>>> important issue is the support. Source control needs to just
>>> work and
>>> if a problem happens, we need a group of people to help us fix it.
>>> While the list is awesome, this is a mission critical application
>>> for
>>> us and we want something more dedicated. CollabNet offers a fee
>>> based support service and we were wondering how good it is. Anyone
>>> have any experiences with it?
>>>
>>> Thanks for the help.
>>>
>>> --
>>> Peter Kahn
>>> citizenkahn@gmail.com
>>> citizenkahn@jabber80.com, pkahnpie1@AIM
>>> http://analogoustendencies.blogspot.com/
>>> Awareness - Intention - Action
>>>
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>>>
>>
>
>
> --
> Peter Kahn
> citizenkahn@gmail.com
> citizenkahn@jabber80.com, pkahnpie1@AIM
> http://kahnstipation.blogspot.com | http://
> analogoustendencies.blogspot.com/
> Awareness - Intention - Action
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
> For additional commands, e-mail: users-help@subversion.tigris.org
>
>
Received on Mon Aug 6 23:10:44 2007

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