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Re: Collab Support - Is it Worth it?

From: Peter Kahn <citizenkahn_at_gmail.com>
Date: 2007-08-06 22:31:11 CEST

Thanks for the fast feedback. What I'm looking for are reference
sites that have had serious problems so I can gage how well the
CollabNet organization handled the problems.

When I was in support for with another firm, one of the toughest
customers was also our best reference site. They rigorously tested
our code and complained mightily when they felt that their needs
weren't met. Their demands of us as an organization were high.

I'm looking for the CollabNet customer who is the equivalent of that.
I'm looking for tales from the demanding, the pedantic and the
unlucky. I want to hear about how things went wrong and how CollabNet
stepped up to address them.

If anyone on this list has feed back that'd be great. I'll send this
request along directly to CollabNet as well.

And to all the other collabNet team members who responded, Thanks..

On 8/3/07, Jeremy Whitlock <jcscoobyrs@gmail.com> wrote:
> Peter,
> I am a little biased, since I work for CollabNet, but I do think
> that the expense is well worth the value provided. We provide this
> support to many companies, including Fortune 50 companies, and we've
> not heard of anything negative that I've been aware of. There are
> differing levels of support but I do believe that all would handle
> your needs. Do you have specific questions or concerns?
>
> Take care,
>
> Jeremy
>
> On 8/3/07, Peter Kahn <citizenkahn@gmail.com> wrote:
> > Is paying for the CollabNet support for subversion worth the expense?
> > Has anyone used it and found it to be good, bad, or ugly?
> >
> > My company is trying to choose between Perforce and SVN. One
> > important issue is the support. Source control needs to just work and
> > if a problem happens, we need a group of people to help us fix it.
> > While the list is awesome, this is a mission critical application for
> > us and we want something more dedicated. CollabNet offers a fee
> > based support service and we were wondering how good it is. Anyone
> > have any experiences with it?
> >
> > Thanks for the help.
> >
> > --
> > Peter Kahn
> > citizenkahn@gmail.com
> > citizenkahn@jabber80.com, pkahnpie1@AIM
> > http://analogoustendencies.blogspot.com/
> > Awareness - Intention - Action
> >
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> >
> >
>

-- 
Peter Kahn
citizenkahn@gmail.com
citizenkahn@jabber80.com, pkahnpie1@AIM
http://kahnstipation.blogspot.com | http://analogoustendencies.blogspot.com/
Awareness - Intention - Action
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Received on Mon Aug 6 22:29:34 2007

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