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Re: Collab Support - Is it Worth it?

From: Jeremy Whitlock <jcscoobyrs_at_gmail.com>
Date: 2007-08-03 22:16:56 CEST

Peter,
    I am a little biased, since I work for CollabNet, but I do think
that the expense is well worth the value provided. We provide this
support to many companies, including Fortune 50 companies, and we've
not heard of anything negative that I've been aware of. There are
differing levels of support but I do believe that all would handle
your needs. Do you have specific questions or concerns?

Take care,

Jeremy

On 8/3/07, Peter Kahn <citizenkahn@gmail.com> wrote:
> Is paying for the CollabNet support for subversion worth the expense?
> Has anyone used it and found it to be good, bad, or ugly?
>
> My company is trying to choose between Perforce and SVN. One
> important issue is the support. Source control needs to just work and
> if a problem happens, we need a group of people to help us fix it.
> While the list is awesome, this is a mission critical application for
> us and we want something more dedicated. CollabNet offers a fee
> based support service and we were wondering how good it is. Anyone
> have any experiences with it?
>
> Thanks for the help.
>
> --
> Peter Kahn
> citizenkahn@gmail.com
> citizenkahn@jabber80.com, pkahnpie1@AIM
> http://analogoustendencies.blogspot.com/
> Awareness - Intention - Action
>
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Received on Fri Aug 3 22:15:26 2007

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