Collab Support - Is it Worth it?

Is paying for the CollabNet support for subversion worth the expense?
Has anyone used it and found it to be good, bad, or ugly?

My company is trying to choose between Perforce and SVN. One
important issue is the support. Source control needs to just work and
if a problem happens, we need a group of people to help us fix it.
While the list is awesome, this is a mission critical application for
us and we want something more dedicated. CollabNet offers a fee
based support service and we were wondering how good it is. Anyone
have any experiences with it?

Thanks for the help.

-- 
Peter Kahn
citizenkahn@gmail.com
citizenkahn@jabber80.com, pkahnpie1@AIM
http://analogoustendencies.blogspot.com/
Awareness - Intention - Action
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