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Re: Commit hangs at log message step.

From: Stefan Küng <tortoisesvn_at_gmail.com>
Date: Wed, 16 Nov 2011 16:52:02 +0100

On Wed, Nov 16, 2011 at 12:34, Roger Henderson <roger_at_partech.co.uk> wrote:
> I too had this problem. I used ShellExView as described here
> https://forum.solidworks.com/thread/48953
> and can now commit Solidworks files again. :-)
> I have reported this issues to my SolidWorks VAR (Solid Solutions UK) who have stated that the problem is with TortoiseSVN and not Solidworks.

Please report to SolidWorks that:
* I don't believe that: TSVN is used on thousands of computers, with
hundreds of different shell extensions working together without
problems. The only one that causes problems is SolidWorks. So what's
the chance that it really is TSVN?
* since TSVN is open source, they can show me the exact point in
source where the problem is (if it's really TSVN)
* they could use the TSVN debug symbols and find out where the problem
is (debug symbols in the same Sourceforge folder where the msi is)
* I can not install their product to do the debugging since I'd have
to pay a fortune for something I don't need - sorry, won't do that.

If they've tried to find the problem, then they must have more
information than just "the problem is with TSVN and not Solidworks".
Maybe something like "TSVN calls the shell extension function XXX with
wrong parameters" or something like that. They must know where the
hang occurs and why it hangs.

If they have however _not_ more information than what they gave you,
then they have _not_ (yes, they're lying!) even tried to analyze the
problem. Just
install TSVN -> recreate the problem -> deinstall TSVN -> problem
gone, conclude TSVN is the problem
doesn't count because it doesn't work.

Since you've paid a fortune for their product, please ask them to do
their job: either provide usable info or fix their product.


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Received on 2011-11-16 16:52:31 CET

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