Stefan Küng <tortoisesvn@gmail.com> wrote on 11/25/2005 03:02:10 PM:
> Mark Phippard wrote:
>
> > I have had decent support since tigris.org moved to CollabNet hosting.
I
> > send emails to feedback@tigris.org when there is a problem. I was
told
> > that is the official email address to use. I then usually here from
> > Jason. So maybe that is the generic email address to use?
>
> feedback @ tigris.org is the official address, yes. But they get tons of
> mails, including spam (the mail address is listed on the web, now guess
> the spam/realmail ratio!). And feedback is not just for problems with
> the repos but the whole website (e.g. users asking "how do I" stuff). So
> they're busy browsing through the tons of mails arriving there so they
> easily miss mails - and last time I didn't write to Jason but only to
> feedback the repo was down for two whole days.
Fair enough. I guess I have just been lucky. When I have reported
problems with Subclipse they have been fixed quickly. I do have to say
that a week or so ago when the TSVN repository was down I sent an email
and never got a reply.
> > I wouldn't automatically assume Sourceforge support will be better. I
> > think I have had more occurrences of the servers being down or
> > unresponsive in the little bit of time I have dealt with them, then I
have
> > with tigris.org whom I use all day every day.
>
> Sourceforge support won't be better, but you'll have direct access to
> the repo (you have to do the backups yourself). So you can easily run a
> recover yourself and don't have to wait so long.
> And this is the third time in two weeks the TSVN repo is not responding
> - it's really getting annoying!
Given that Sourceforge does not offer Subversion hosting at all, how can
you make this claim? You do not know for certain that they are going to
provide this feature. Does SF not provide backups for CVS repositories?
That seems odd. I was not aware of that.
Maybe tigris.org will move us all to fsfs repository formats when they do
their next major CEE upgrade. You would think that would be the only
option they provide given the support problems they must have with BDB.
Mark
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Received on Fri Nov 25 21:09:44 2005