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Re: [TSVN] TortoiseSVN - FAQ

From: Douglas Stonham <dstonham_at_pennysaverusa.net>
Date: 2005-04-25 05:55:34 CEST

On Sun, April 24, 2005 12:02 am, SteveKing said:
> Douglas Stonham wrote:
>> On Sat, April 23, 2005 1:00 am, SteveKing said:
>>>Standard answer:
>>>Please don't use our FAQ page to ask questions about your specific
>>>setup and/or problems. You can use our mailing list
>>>dev@tortoisesvn.tigris.org for that. Since your question is not
>>>a FAQ, I've removed your question from there. If you're problem still
>>>persists after my answer to you, feel free to ask further questions
>>>on the mailing list.
>> I've seen this a few times now and I have to ask how this is supposed to
>> work?
>> Nobody knows if their question is 'fequently asked' before they ask it.
>> Only the administrators of this list are in any position to make that
>> judgement.
> That's true. But in some cases where we send this standard answer, it is
> also clear for the one who asked the question that it's not something
> that others might ask as well.

Actually, I wasn't the one asking the question. I was just curious about
the way the FAQ works.

I agree that the question wasn't FAQ material, but just wanted to point
out that the FAQ page is fairly misleading about asking questions.

> In your case, you wanted to know how to get a list of files without 'svn
> ls' but programmatically. So your question wasn't even about TSVN but
> about how to use the Subversion library and call its functions.
> Other questions like 'I've setup a server and it doesn't work. I have
> these entries in my config file and connect with this URL' is not a FAQ
> but a 'personal' problem. Also, such questions can't be answered with
> the FAQ page because it requires that we ask more questions, get answers
> from them and try to solve the problem. That's too something which
> belongs on the mailing list because it requires discussion.

So, are there examples of times when the FAQ page has been used to ask FAQs?

>> Having just looked at the FAQ site, I also find that there is a large
>> link
>> saying "Ask a question", which brings up a page telling the user to ask
>> their question here. There is nothing on this page to suggest that it
>> is
>> only for use to add an FAQ entry and just looks like it is a form to ask
>> for support.
> It's difficult to change that. We asked the devs of PHPMyFAQ to
> implement something so that can be changed, but it will take some time.

I guess this pretty much answers my question. I had assumed you had
control of that site (or rather, enough that you could remove the "Ask a
question" page), but if it's a third party thing I can understand why you
wouldn't want to.

>> I could well be getting completely the wrong impression, since I don't
>> know the inner workings of the FAQ, but as far as I can tell the ability
>> for users to ask questions in this way should be completely removed and
>> replaced with some notes on where and how to ask questions, such as the
>> address of this list.
> That's why you got the standard answer with the address of the list. I
> don't think the answer was rude (If you think otherwise then please make
> a suggestion on how we should word that answer better).

Sorry for any misunderstanding. I wasn't the questionner and nor do I
think the response was rude. I was merely questioning the existance of
the "ask a question" page when it basically always results in the same

Hope that helps,


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Received on Mon Apr 25 05:55:49 2005

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