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Re: Re: Look for help on windows server platform

From: Andy Levy <andy.levy_at_gmail.com>
Date: 2006-06-07 18:44:32 CEST

On 6/7/06, Stuart Celarier <SCelarier@corillian.com> wrote:
> > Tried restart the server, black screen came out with a moveable mouse
> pointer.
> So the entire desktop is black, *except* you can see the mouse pointer
> move, correct?
> Try pressing Ctrl-Shift-Esc to bring up the Task Manager. In case
> something is stealing 99.9999% of the CPU, give this up to a minute or
> two to come up. What happens? Sort the processes by CPU usage to see if
> something is slamming the system. If some process is hogging the CPU,
> try ending the process and see if the system comes back.
> If Task Manager doesn't comes up, try pressing Ctrl-Alt-Del to bring up
> the security dialog. That this key combination generates a hardware
> interrupt, so this is different from the Task Manager key combo. Again,
> give this some time to come up, in case a runaway process is slamming
> the processor. From here you can get to the Task Manager.

If this doesn't work (or takes too long), you can also try using
SysInternals' pslist to look at the task list remotely.

> >>What did you do to get it working again?
> >I need to power recycle in order to make everything back to normal.

You need to do a hard reboot (turn the power off completely), or are
you able to shut down gracefully via Windows?

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Received on Wed Jun 7 19:03:29 2006

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