Steve Greenland <steveg@lsli.com> writes:
> Let me explain where I'm coming from: I maintain a few Debian packages,
> and have for years. When something is fairly obviously a real problem, I
> *like* people to submit the BTS rather than ask on the lists, or e-mail
> me directly. If they're wrong, I just reply and close the bug. If it's
> actually somebody else's problem, I can bounce it to the right person.
> If it is a real bug, then it can stay where it is. In any case, I've
> got history. Contrariwise, if they email the list first, by the time
> it makes to the BTS, I've probably lost history or who the original
> submitter was, or I have to go hunting through the list archives to find
> it. Does issuezilla not support working that way?
It does, but...
There are lots of ways to work with an issue tracker. After trying it
your way (or some reasonable facsimile thereof) for a while, we got
frustrated by the sheer number of non-issues, duplicate issues, etc we
were closing. The issue tracker is more cumbersome to work with than
our email clients, so we decided to move filtering to the email lists,
and try to only have things in the tracker once we're fairly sure they
belong there.
No one ever said it's the One Right Way. But give us credit: we *did*
start out the other way, and got to this way through hard experience :-).
-Karl
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Received on Mon Feb 14 06:01:49 2005