Re: Terrible experience of using TSVN 1.7.0, now downgrade to 1.6.16.

On 15.10.2011 09:41, spongman wrote:

> as luck would have it, i happened to suggest something near the top
> of this thread:
>
> https://groups.google.com/group/tortoisesvn/msg/c47b9de9f1b8adc5
>
> "Oh, sorry you're having problem. Please post more information on
> the errors you were seeing so we can fix any bugs in the code or
> misconfiguration of your environment."

And that's exactly what doesn't work. If the user already went back to
the previous version, there's no way for him to provide more information
anymore.

> at my company, we happen to get mostly useless initial bug reports
> from our users - they're creative types mostly, so they're not
> accustomed to filing bug reports. we go to great lengths to help
> them help us.
>
> and even if we don't get any results in the end, we don't consider
> it a waste of time.

the difference between a company and an open source project is that in
the company, you get paid for your time and you still have time for
yourself when you get home. In open source projects, we don't get paid
at all and the time we spend here *is* our own time which is not that
much to begin with.

Stefan

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