On Oct 14, 9:44 pm, Dale McCoy <dales..._at_gmail.com> wrote:
> On Fri, Oct 14, 2011 at 17:13, Stefan Küng <tortoise..._at_gmail.com> wrote:
> > On 14.10.2011 23:10, spongman wrote:
> >> On Oct 14, 1:50 pm, Andy Levy<andy.l..._at_gmail.com> wrote:
> >>> Neveroldmilk has failed to provide any information which could be used
> >>> to track down an issue beyond "it's broke, fix it, you guys don't test
> >>> very well."
>
> >> sure, it wasn't the best bug report. but surely it was a whole lot
> >> better than no bug report at all?
>
> > No, not really.
> > We could have asked further questions, but as he mentioned in the
> > subject, he already downgraded to 1.6.16. So any further questions would
> > be useless, because anything we need to ask him to try he can't do
> > anymore. And that makes the whole report useless. All that's left is
> > just a rant about the quality of our work.
>
> Even worse than being useless, in my opinion, is that it's a waste of
> time. And then spongman shows up and apparently feels compelled to
> waste yet more time by defending the useless bug report instead of
> trying to draw out a better one. (And then I feel compelled to agree
> with Stefan, but I'll try to shoehorn in something useful too.)
>
> So, spongman: Imagine that one of your users came to you with the
> functionally equivalent bug report: "I can't use your latest version.
> It's broken. I'm using the previous version now. You should test
> more." What would you do with this bug report? Would you attempt to
> fix it? If so, how would you know when you had fixed it? If not,
> you're ignoring it, and the report is useless. In the latter case, the
> time you spent not-fixing the not-a-bug is time you could have spent
> dealing with real bugs. Or having a life.
>
> Dale McCoy
>
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as luck would have it, i happened to suggest something near the top of
this thread:
https://groups.google.com/group/tortoisesvn/msg/c47b9de9f1b8adc5
"Oh, sorry you're having problem. Please post more information on the
errors you were seeing so we can fix any bugs in the code or
misconfiguration of your environment."
at my company, we happen to get mostly useless initial bug reports
from our users - they're creative types mostly, so they're not
accustomed to filing bug reports. we go to great lengths to help them
help us.
and even if we don't get any results in the end, we don't consider it
a waste of time.
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Received on 2011-10-15 09:41:29 CEST