Re: TortoiseSVN not responding

Hi,

just want to let you know that 2 of our users have reported the same or at
least a similar problem.
They reported that the windows login works but then nothing happens.
Seems to me that the shell (Windows Explorer) doesn't start.
Since tortoisesvn is a shell extension the problem might really be
tortoisesvn.
My users solved the problem by using another user profile.
I asked them for the eventlog so maybe I can give you more information soon.

cheers
dominik

Simon Large-5 wrote:
>
> On 14/01/2008, Heidi Koester <hhk_at_umich.edu> wrote:
>> Hello,
>> I installed TortoiseSVN on my WinXP machine last Thursday. (I can't check
>> the exact version, since the machine has since stopped booting.)
>>
>> It ran just fine all day Thursday, and I enjoyed getting familiar with it
>> by creating and playing with a local repository on my c:/ drive. One
>> thing
>> I didn't do was restart immediately after the install, but that didn't
>> seem
>> to bother it. Everything worked as expected. I have no other SVN
>> clients
>> on my system.
>>
>> Today, I went to use TortoiseSVN, and the menu items were present, but
>> nothing would happen when I selected them. I tried Create Repository
>> Here..., Update, then just Help and About... There was no error message
>> at
>> any time, and no evidence that anything happened in response to the
>> command.
>>
>> So, any idea why that might happen?
>>
>> I decided to uninstall Tortoise, with a plan to reinstall later. The
>> uninstall seemed to go fine, and it asked me to re-start, which I did.
>> On
>> re-start, my machine would not boot. I tried a few basic things but
>> could
>> not get it to boot at all. Took it in to my local computer guy, who also
>> could not get it to boot. Says Windows needs to be re-installed.
>>
>> I do not know if the Windows problems were related to my Tortoise
>> problems,
>> and if so, what the cause-effect relationship might be. Any insights
>> would
>> be appreciated.
>>
>> I know many people use and love this software, but I am a bit nervous
>> about
>> trying it again based on what has just happened.
>>
>> Thanks for your help.
>
> Sorry to hear about your problems, but I don't think this one is
> related to TSVN. I have never heard this particular problem before,
> and we've had several million downloads. You do need to reboot after
> install in order to get everything to load properly because as a shell
> extension it gets integrated into Windows Explorer, and the desktop
> itself is an instance of that. Having said that you might just get
> away with it the very first time you install because there is no
> running instance to uninstall first. Either way, failure to reboot
> might stop TSVN from operating properly, but it wouldn't make your PC
> unbootable. Sorry I can't offer any more help.
>
> Simon
>
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