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RE: Re: Tortoise Crashing when proxy not configured properly - not able to change it either

From: Chadwick, Steve <steve.chadwick_at_intel.com>
Date: Sat, 11 Oct 2008 17:50:04 -0700

Stefan,
        Additional info. I deleted the keys in the registry and then removed tortoise via control panel. I then did a reinstall. When I went back to the setting/proxy location it crashed again. I went to the registry and the keys were recreated. It appears that the uninstall doesn't really remove all of the application. I hope this helps.

Thanks again,

Steve Chadwick

-----Original Message-----
From: Stefan Küng [mailto:tortoisesvn_at_gmail.com]
Sent: Saturday, October 11, 2008 12:23 AM
To: users_at_tortoisesvn.tigris.org
Subject: Re: Tortoise Crashing when proxy not configured properly - not able to change it either

Chadwick, Steve wrote:
> Dear Support,
>
> I have run into an interesting issue and I am not sure
> how to fix the problem. I am pretty sure that I have a bug at hand.
> Here is what I did.
>
> 1) I had a directory under source control. I had some issues
> connecting to the repository and when into configure the proxy under
> the setting/network option. I got to that menu by selecting settings
> with a right click on the directory.
>
> 2) I accidentally entered a bad proxy server, but before I realized
> what I had done, I clicked ok. I went to make the correction but….
>
> 3) When I click on the network tab the entire window now closes –
> and not in a good way L. I have attached a file showing where I am
> clicking.
>
> 4) I have tried to remove tortoise completely with a reinstall – no
> go (including reboots). Also – I checked the servers file – nothing
> was entered there – I figured that this info is stored somewhere where I
> could enter it manually - but no go. I also looked for a button that
> says “restore all original settings” but I don’t think that is there
> yet. I have also deleted the tortoise directory under the app data
> for my account on this system…
>
> 5) So now I am stuck – since this is a global configuration, I
> can’t connect to my source control and can’t fix it either.
>
>
>
> Anyways, that is the scoop – what additional information can I provide
> to help? I am new at this so I apologize if I didn’t get enough detail.

To get rid of the wrong proxy config, remove the registry key HKCU\Software\Tigris.org\Subversion\Servers\global
but it would help if you could first write down what's in that registry key so I can reproduce the problem and fix it.

Stefan

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Received on 2008-10-12 02:50:59 CEST

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