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Re: manners

From: Stefan Küng <tortoisesvn_at_gmail.com>
Date: 2007-08-26 08:53:04 CEST

craig.reply@bugpak.com wrote:
> Mr. Kung --
> Thank you for replying to my request for help.
> I should imagine that, rather than getting your kicks belittling
> those of us who don't understand your product as well as you do, you
> could have actually spent some time thoroughly reading an issue's
> description for *comprehension*, before parsing it into
> unintelligible fragments for your reply.

I did! But you don't expect me to spend *hours* analyzing your mail,
trying to figure out what you mean?

> You totally missed the problem, even after having it described to you
> in a step-by-step manner so that it could have been easily reproduced
> if you had cared.

I clearly mentioned what exactly I don't understand in your description.
And it wasn't in a "step-by-step" manner (because I'm absolutely *sure*
you missed a lot of steps in between - otherwise what you described
could never happen: without executing a command, just by simple
*waiting* it's simply not possible that suddenly CVS folders appear out
of nowhere). And it wasn't "easily reproduced" either.

> Nonetheless, in your favour, you aren't charging for your product so
> go ahead and have your puerile amusement.
> As an unwelcomed user, I shall revert to the command line interface
> and have one less chunk of software to maintain.

Nice. Instead of writing a mail, complaining about me you could have
instead reworded your mail, tried to describe the problem better. But
no, you'd rather complain.

> (Btw, don't bother with a retort, I've already blocked you.)

Ok, so I'll send this answer to the mailing list as a warning to others:
Don't get upset if someone tells you that you have to put more effort
into a mail asking for help. Instead, just *do* it: describe the problem
so other can understand it and don't have to guess or use a crystal ball
to find out.


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Received on Sun Aug 26 08:50:26 2007

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