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RE: Start Menu Shortcuts

From: Lübbe Onken <l.onken_at_rac.de>
Date: 2007-03-19 08:57:37 CET

Hi Malcolm,

You wrote:
> I've changed my shortcut from command:rtfm to command:settings, so it
> now does what I want, but I wondered just how useful the command:rtfm
> shortcut was? Does it cut down on support queries/confusion?

That was the initial idea behind it. We received tons of support mails from
people asking "I have installed TortoiseSVN, how do I start it".

> Or does it
> fool people into thinking you can access TortoiseSVN from there, when
> they instinctively go to their Start Menu to alter the configuration?

As stated above. Just the other way round. Since we added that shortcut
those support mails didn't show up anymore :)

I'd consider adding a command:settings shortcut to the Start menu too. It's
not the worst thing to be able to access the settings from there.

- Lübbe

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Received on Mon Mar 19 08:57:51 2007

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