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Re: Start Menu Shortcuts

From: Stefan Küng <tortoisesvn_at_gmail.com>
Date: 2007-03-18 15:06:17 CET

Doctor Nemesis wrote:
> I am not on the mailing list, please reply to me directly.
> When clicking on the TortoiseSVN shortcut in the Start Menu, you receive
> a message telling you that need to open Explorer, and you should have
> read the manual.
> Intuitively, I expect this shortcut to give me the TortoiseSVN settings
> panel.
> I've changed my shortcut from command:rtfm to command:settings, so it
> now does what I want, but I wondered just how useful the command:rtfm
> shortcut was? Does it cut down on support queries/confusion? Or does it
> fool people into thinking you can access TortoiseSVN from there, when
> they instinctively go to their Start Menu to alter the configuration?

In the early times of TortoiseSVN, we only had the help file and a link
to the settings dialog in the start menu. Then came a link for
TortoiseMerge. And during that time, we also used the issuetracker
provided by tigris.org, which unfortunately lets anyone open new issues.

People kept complaining here on this mailing list that TSVN wouldn't
install properly - they couldn't access it from the start menu, it
wasn't there. And even more people kept opening new issues about that,
without searching existing issues or even reading the big page we put in
front of the issue tracker, begging them to *not* open issues without
consulting the mailing list first.

Well, after some time I got pissed off and changed the entries in the
start menu. We now have there the link to TortoiseSVN which simply opens
up a dialog telling the users what to do, then opens an explorer window.
Now, we have eliminated those questions.

If you search the mailing list from about two years ago, you would find
plenty of bug reports (easy to find: they all start with big, big
letters "BUG" or even "BUG!!!" in the mail subject line) about failing
installs, when all that happened was the users didn't read the manual,
or at least informed themselves about what kind of Subversion client
TSVN actually is.

You also may notice my mood when I first introduced that link in the
startmenu - the param we pass to TortoiseProc for that should tell you
enough. And if you want to check the history of the TSVN source, you'll
find that the text in the dialog box was different back then too (let's
just say I was *really* pissed off by then).

So no, we won't change the link back to opening the settings dialog.
Otherwise we just get again the same BUG!!!!!! reports.


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  (_,\/ \_/ \     TortoiseSVN
    \ \_/_\_/>    The coolest Interface to (Sub)Version Control
    /_/   \_\     http://tortoisesvn.net
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Received on Sun Mar 18 15:06:39 2007

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