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Re: Crash report timeout

From: Simon Large <simon.tortoisesvn_at_googlemail.com>
Date: 2007-12-27 12:11:34 CET

On 27/12/2007, Simon Large <simon.tortoisesvn@googlemail.com> wrote:
> On 27/12/2007, Stefan Küng <tortoisesvn@gmail.com> wrote:
> > Simon Large wrote:
> > > Hi Stefan,
> > >
> > > I notice in the issue tracker that you have put a 3 month time limit
> > > on crash reports. That set me thinking about different ways of cutting
> > > down crash reports, or at least filtering them out.
> > >
> > > Is it possible to create some sort of hash based on the stack trace so
> > > that a particular type of crash can be uniquely identified? I'm saying
> > > this as one who has never used VC++ so I don't know if this is even
> > > possible. But if it is, you could add that key to the crashreport
> > > subject line and get your mail client to filter out all the known
> > > fixed reports. It could also be used as a query term on our website;
> > > the crash reporter could provide a link to our site which would tell
> > > them whether or not that bug is fixed. If it is, there is no need to
> > > send the crash report at all, and the user can be told where to
> > > download the new version (if available), or what the workaround is (if
> > > not).
> >
> > I think this would be possible, but not really what I want. Sure, a mail
> > filter could move certain reports to /dev/null, but I could do that even
> > now for all reports for older versions. What I want is to not even get
> > those reports anymore.
> > Besides that, such a hash from the stacktrace wouldn't be really useful:
> > the stacktraces are just too different from machine to machine even for
> > the 'same' crash that they won't be of much use.
>
> Is there any way of identifying the problem from the crash report, or
> is the only way to load up VS and find it by eye?

Of course I mean identifying an already-solved problem, not magically
identifying the cause of a new problem that no-one has ever seen
before :-)

Simon

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Received on Thu Dec 27 12:11:53 2007

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