Re: [TSVN] Hosting

SteveKing wrote:
> 2005/5/18, Lübbe Onken <l.onken@rac.de>:
>> I don't mind one way or the other. I'd only like to have a
>> consistent Web UI for TortoiseSVN if possible.
>
> As long as we have to keep stuff on tigris.org, that will never
> happen.

Well we could make our issuetracker and FAQ look more like tigris if
consistency is what we want.

>>> One website on tigris.org, so one set of links pointing to Berlios
>>> or SourceForge or XXXX.
>>
>> Thanks for clarifying. I'm feeling completely misunderstood since
>> yesterday evening.
>
> Something like "we've moved to here"?
> That wouldn't be fair to tigris.org.

I think you have both misunderstood my clarification. What I mean is
that the main website stays on tigris. There are a few parts that we
need to have hosted elsewhere because we need php/sql support, or
because uploading language packs is a pain. They get linked to from the
main tigris website, so there is only one set of links to maintain. That
is exactly what we have already with the Berlios pages.

> I think I have to explain why I'm afraid of moving stuff around:
> - we had a static FAQ page on tigris.org

I think static FAQ is adequate, provided we update it. But I'm so 20th
century ;-)

> - Lübbe installed the FAQ system on berlios.de
> - It should have been an improvement over the static FAQ (people can
> search the FAQ, it has counters, RSS, ...)

So far so good ...

> - But: for me, it only made things worse! People now kept asking
> support questions via the FAQ. Sometimes those questions got answered
> on the mailing list, but nobody but me would go back to the FAQ and
> delete those non-FAQ's.

That is a problem with the particular FAQ we use. The proposal is to
stop people asking questions there and point them at the mailing list.
Then we pick the most frequent/interesting questions and put them back
into the FAQ in a controlled manner. In many ways it is the same as a
static FAQ, but if we want better searches, statistics, etc. then we
need a dynamic one.

> - When I told people to not ask questions about personal problems in
> the FAQ, I was called rude.

Well we always say that to you anyway ;-) If we block questions on the
FAQ, you won't have to say that any more.

> - The questions on the mailing list weren't less than with the FAQ
> before, so no gain there.

For me, channelling all questions through one place (the mailing list)
would be a gain. I am too lazy to look in multiple places.

> - Then berlios.de got server problems, and everything went from bad
> to worse.

None of the previous problems are due to using a different host. Moving
the existing FAQ to SourceForge will not make things better or worse,
except for improving access.

> Now, again we move stuff around, and instead of having a somewhat
> simple FAQ system, we increase the complexity again. Don't know how
> bad it will become this time, but I definitely don't expect it to be
> better.

Pessimist! I don't think the FAQ we have is very simple either, and it
doesn't do what we want, so I would vote for either a better system or a
static page.

Simon

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