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Re: Subversion Exception!

From: Julian Foad <julian_at_foad.me.uk>
Date: Wed, 12 Dec 2018 12:55:13 +0000

>> Subversion encountered a serious problem.
>> Please take the time to report this on the Subversion mailing list
[…]
>> https://subversion.apache.org/mailing-lists.html

>It is likely that this is a problem specific to TortoiseSVN, and not
>to core SVN. TortoiseSVN has its own mailinglists, so you should
>report your problem there:
(Cross-posting.)

It makes me sad every time I see this pattern. Software is often frustrating to use, but should at least aim to be polite to its users. Telling the user "Please do X" and then when the user does X saying "No, it's no good doing X; do Y" is not polite, and I would not expect anyone but the most calm, patient and helpful of users to gracefully comply with such a request.

I'm not meaning to criticise Johan but rather our whole system.

Can we please fix this problem. Both:
1) Tsvn please change the message.
2) We should pass on the report to the appropriate place and thank the user for having helped us. We, the svn commumity, should not ask the user to do that: it's our problem; the user is the annoyed victim.

That would make me happier.

- Julian
Received on 2018-12-12 13:55:30 CET

This is an archived mail posted to the Subversion Dev mailing list.