On Jan 6, 2009, at 5:12 AM, Stefan Sperling wrote:
> Jack, what mail system are you using?
Is that rhetorical? Not clear. For the record ... nothing you've ever
heard of, it's a recent internal development.
> It's 2009, mail usually should
> just work. I've never seen any email system this broken before.
Well, I think it's still a dead heat between this system and the
previous one, or at least apples-to-oranges, but the former was such a
mess that's no consolation. The former system had better user-facing
behaviors (the sort of stuff we've been discussing here, of late), but
worse internals (lost messages, miss-indexed stuff, storage costs,
maintainability, and performance). It was a blend of ezmlm (which
takes the glory for the goodness of the user stuff) and
eyebrowse.tigris.org (the web presentation, which wasn't so great but
wasn't so bad either). The holes were all in the "blending."
The new one attempts to unify mail lists and "discussions" (erst
"bulletin boards"). It was a good idea, but stumbled over some of the
worst of organizational self-sabotage: grand dreams, penurious
planning, staffing shifts, and so forth. The most I can say in the end
is, I'll take the bulk of the blame for pushing through to some sort
of conclusion rather than letting it die aborning, because I felt the
pain of the old system's liabilities. Didn't anticipate quite so much
"unclear on the concept" outcome in the new one, though, I must admit.
Stick with us. There are quite certainly problems, but we're working
on them. The core is sound; I still think we'll get through this.
Chief Technology Officer
8000 Marina Boulevard, Suite 600
Brisbane, California 94005
office: +1 650.228.2562
mobile: +1 408.835.8090
raindance: +1 877.326.2337, x844.7461
Received on 2009-01-06 19:25:53 CET