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dev@ to users@ communication channel (WAS: Subversion 1.5)

From: Miha Vitorovic <mvitorovic_at_nil.si>
Date: 2007-04-14 11:24:08 CEST

Karl Fogel <kfogel@red-bean.com> wrote on 14.04.2007 06:51:38:

> Miha Vitorovic <mvitorovic@nil.si> writes:
> > Ha, lol! I really walked into this one. So, yes, I guess I am
> > volunteering. But let's start with what this position would entail
(after
> > all, it was and ad hoc idea), and work from there...
>
> Basically, stay subscribed to both users@ and dev@. Watch dev@ to
> know what's under development, and watch users@ to see what people are
> asking. When you know an answer, post it :-).
>
> Eventually, you'll start to see patterns among the questions and
> answers. When that time comes, you can put together a page, like a
> FAQ, or perhaps help maintain the existing project status page. We'll
> figure out how to handle that when it happens.

I think that may not be enough. I think this role should not be reduced to
the commentator of the dev@ list for the users@, but calls for a person
that is to some extent "part" of the developer community. Someone who can
ask questions on the dev@ list without being perceived as a pesky user who
sticks his nose into everything. I know that user questions are not left
unanswered on the dev@ list, but they are usually answered by the same
persons, not by the people actually "in charge" of that feature. And the
feeling I get on such occasions, is that the person "in charge" doesn't
"have the time" to answer it.
In short, I see this role as something similar to the release manager - he
gets to say "I still need signatures from these people". I think the "PR"
manager would be someone who has the right to say "You there, you working
on something. Can you take 10 minutes of your time and write up an e-mail
that explains what you're doing and why from the users perspective?" After
that the "PR" manager takes that, asks some additional questions if
necessary, and communicates it to the users@ list, puts it on a site
somewhere or something like that.

What do you (everybody) think?

---
  Miha Vitorovic
  Inženir v tehničnem področju
  Customer Support Engineer
   NIL Data Communications,  Tivolska cesta 48,  1000 Ljubljana,  Slovenia
   Phone +386 1 4746 500      Fax +386 1 4746 501     http://www.NIL.si
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Received on Sat Apr 14 11:24:36 2007

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