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Re: User is always right (was Re: Merger not Merging -- What I would like a merge process to do.)

From: Scott Palmer <scott.palmer_at_2connected.org>
Date: 2005-01-26 07:41:09 CET

On Jan 25, 2005, at 9:13 PM, Dassi, Nasser wrote:

> I cannot disagree with you more. And here are several paragraphs to
> explain.
> ...

Users are people.
People make mistakes.
When they do, they are wrong. That's what mistake means.

Therefore the user is not always right.

It is not possible to account for every possible mistake in a
reasonable way. Saying "the user is always right" is silly, because it
is simply not true. Users have a responsibility just as developers do.

E.g. If I want subversion to work like an FTP program, I'm not "right"
and the developer's should ignore me or tell me that "subversion is
never going to be an FTP program, stop your whining"

If I think my car can fly, and I drive it off a cliff and kill myself
and my passengers, it is not the fault of the manufacturer for not
listening to me and making the car fly as I expected it to.

Sure my examples are ridiculous, but the fact is that with software the
user is very often wrong.


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Received on Wed Jan 26 07:43:17 2005

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