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Re: [OT] Collabnet's Open-Source business model

From: <kfogel_at_collab.net>
Date: 2005-01-20 16:42:52 CET

Jacob Atzen <jacob@aub.dk> writes:
> On Wed, Jan 19, 2005 at 06:39:09PM -0800, Brian Behlendorf wrote:
> > Anyways, yeah, beyond this email this'll probably get off-topic,
> > unless followup questions are around CollabNet and Subversion. Please
> > cc me directly as I'm not reading the users@ list every day. Thanks!
> Brian, thank you! I keep getting amazed at how much time the Collabnet
> guys spend doing user support on both on- and off-topic questions on
> this list. Personally I feel that your friendliness and time here is as
> valuable to the total "Subversion experience" as the software itself.
> Keep up the good work :-)

Thanks, Jacob. Your mail wasn't directly addressed to me, but I
wanted to follow up anyway, to point out that we CollabNet employees
have begun reducing the number of users@ questions we answer (not just
in percentage, but in absolute terms). The same is probably true of
all the Subversion developers, not just the few who work for

The Subversion user base grows at a faster rate than its developer
base, so obviously it wouldn't scale for the developers to continue
providing tech support. More and more, users are providing support
for other users. Which, I think, is part of what Brian was getting at
when he wrote "healthy ecosystem".

The developers will never drop completely out of contact with the
users@ list, of course. But we're slowly coming up with filtering
techniques, so we see the bug reports and the tough questions, without
spending time on stuff that experienced users know as well as we do.


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Received on Thu Jan 20 16:53:28 2005

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