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AW: "problem contacting the server", only in some cases

From: Markus Schaber <m.schaber_at_3s-software.com>
Date: Thu, 7 Jul 2011 14:48:14 +0200


> Von: Jon Zucker [mailto:jzucker_at_alpha-sys.com]
> When trying to show the log for a project, I get notified that "There
> been a problem contacting the server" and prompted to work offline.
> really confused, though, since this problem just started happening,
> only happens in certain situations.
> I can log in to machine A, open the Repo-browser, select any folder in
> repository, and select "Show log". It will work correctly every time.
> particular, I want to see the log for folder X; it works just fine.
> I can also log in to machine B, open the Repo-browser, connect to the
> repository, and select any folder *except* for folder X, and select
> log" successfully. However, if I try to show the log for folder X, I
> the "problem contacting the server" message.
> Similarly, other users can log onto their own machines (i.e., machine
> and can successfully view the log for any folder in our repository,
> including folder X. But if any of these other users log on to machine
> then they have the same symptoms as when I log in: they can view the
> of any folder except folder X.
> To make it more mysterious, this used to work. Up until last week,
> could log on to machine B and view the log for folder X.
> What are all the kinds of problems that could cause this error? What
> can we look at to regain connectivity to folder X on machine B?

If you use unencrypted access to the repository (like http), it might be
a (personal) firewall, proxy or IDS interfering with the http stream.

You may use a tool like wireshark to analyze the traffic between client
and server. (Be careful when sharing the wireshark logs with others,
they may contain passwords and similar credentials).

Best regards

Markus Schaber

We software Automation.

3S-Smart Software Solutions GmbH
Markus Schaber | Developer
Memminger Str. 151 | 87439 Kempten | Germany | Tel. +49-831-54031-0 |
Fax +49-831-54031-50

Email: m.schaber@3s-software.com | Web: http://www.3s-software.com
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Received on 2011-07-07 14:48:29 CEST

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