On 9/16/2010 3:24 AM, Lübbe Onken wrote:
> Stefan wrote:
>
> 2010/9/15 Stefan Küng<tortoisesvn_at_gmail.com>
>
>> Hi,
>>
>> Yesterday, I received an email from PayPal with the subject "PayPal
>> appeal denied".
>
>
> Crazy,
> I have absolutely no idea what to do there. Contacting Heise sounds good to
> me. They have a lot of experience in dealing with things like these. And I'm
> pretty sure Paypal doesn't like to be featured in the monthly "Attention
> Customer" article :)
>
> Cheers
> - Lübbe
I've heard about these sort of stories before involving locked accounts
- in these cases, PayPal appears to makes arbitrary decisions without
rhyme or reason (similar to Apple, Inc).
If you don't have non-profit status in the U.S. and were bypassing the
fees for donations - I seem to recall that was an option in the account
settings - then PayPal was probably in their right to deactivate the
account. That is, just because SourceForge has non-profit status does
not mean they can impart that status to other people or projects.
However, if you want to determine that for certain, you'll need a
lawyer. If you set the non-profit status on your account, I would try
to make restitution by offering to pay the fees they are owed, with
reasonable interest, to change the account status and reopen the account.
If you want the public eye on this or simply can't get PayPal to
communicate with you, you could try getting your story onto
Consumerist.com. If your story gets on there:
A) It typically results in public embarrassment and humiliation for the
company in question - PayPal in this case.
B) Stories on Consumerist almost always get resolved favorably ASAP by
whatever company is being humiliated. Usually because Consumerist
suddenly appears in the top 10 search results for that business on
Google - Consumerist has serious Google power.
TSVN is a big open source project. Everyone in software development has
heard of this project and likely uses it. There are probably some
PayPal developers here who use it and likely know who to contact within
the company to resolve this issue - therefore, another possible option
is to hold the next version hostage until PayPal fixes this issue
amicably. That really should be a last-resort "solution" though.
Side note: eBay owns PayPal and PayPal owns Verisign. Mull over that
scary combination for a while.
--
Thomas Hruska
CubicleSoft President
Barebones CMS is a high-performance, open source content management
system for web developers operating in a team environment.
An open source CubicleSoft initiative.
Your choice of a MIT or LGPL license.
http://barebonescms.com/
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Received on 2010-09-16 17:01:45 CEST