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Re: [TSVN] RTFM questions on the list (Re: TortoiseSVN looses comments when commit fails.)

From: Jean-Marc van Leerdam <developer_at_bemy.demon.nl>
Date: 2005-10-07 20:29:24 CEST

Hi Stefan,

> Stuart Celarier wrote:
>> The potential benefits are huge. Developers will not be burdened with
>> standard user questions. Users won't get whiplash from overworked
>> developers being, er, "snappy" (other words come to mind.) Users will
>> step forward to answer other users, making them all better users.

> Well, in an ideal world, a users list really could take off burden from
> the developers. But I've lived too long to not know that this world is
> as far away from ideal as you can't even begin to imagine.
> What I see what would happen is that I have to read not one but two
> mailing lists and answer even more questions. I've tried some times to
> just not answer mails because I knew other people watching the list
> would know the answer too. Some times this even worked, but most of the
> times those users came back very angry that no one has answered their
> question right away.

Questions sent to a users list may get answered by other users more
frequently than on a developers list. People reading the dev list but
not actually contributing to the application may be reluctant to speak
up on the dev list, whereas they may feel more inclined to respond to
questions sent to a users list.

Why not give it a try and set it up. Stefan, you should not feel
obliged to monitor/respond to questions on the user list, but just
wait until the other users direct the question to the dev list.



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Received on Fri Oct 7 20:37:26 2005

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