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[TSVN] Re: [Issue 109] Contrl and return should pe rform "OK" in commit dialog

From: SteveKing <steveking_at_gmx.ch>
Date: 2004-10-21 18:03:00 CEST

Francis Irving wrote:

> I looked for a while to find the bug tracker. It's partly because since
> I stopped working on TortoiseCVS, I post things about that directly to
> that bug tracker, and my mind just went into the same mental
> compartment.
> I couldn't find anywhere on the website telling me where to report bugs
> or minor enhancements. I know exactly why you want them to be on the
> mailing list, especially for more complex problems when something isn't
> working for somebody. I think it would help if you explicitly had a

I guess you've experienced the same problems with a public issue tracker
as we have here?
Before I removed the links to the issue tracker, at _least_ once a day a
user posted a bug report with little or no information on how to
reproduce it or what system was used, what version of TSVN and so on. Or
they posted bug reports about stuff where the only answer to it was
RTFM. Some day I was spending more time closing such invalid issues than
actually working on TSVN so I had to remove the link to the issue tracker...

> page called Bugs and Feature Requests saying "post bug reports to this
> email list". It should also explicitly say whether you expect people to
> subscribe to the list when reporting a bug.

I guess we could try that. But I think the forum we have now online
should be enough. If it's too easy for users to send bugreports, then we
get "bugreports" from many users who are just too lazy to read the docs
or from users still using TSVN 1.0.0...

> However, you will get fewer bug reports if you only take them on a
> mailing list. Subscribing to a list is cumbersome - I have to set up
> new mail folders and filters, and then unsubscribe later. Posting to a
> bug tracker which emails when there are follow-ups just to that bug
> report is much simpler.

You don't have to actually subscribe to the list. Sending mails there
will just work fine. It may take some time for the mail to appear on the
list because mails from non-subscribed users are blocked until I
reviewed them (this is to prevent SPAM on the list). But the mails get
through just fine.
Only you can't expect an answer if you don't clearly state in the mail
that you're not subscribed and that answers should also be cc'ed to the
sender - but that's a small burden IMHO.


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Received on Thu Oct 21 21:47:36 2004

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