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How to get feedback on experimental features

From: Julian Foad <julianfoad_at_apache.org>
Date: Fri, 28 Sep 2018 16:52:39 +0100

In the 1.11 release notes I wanted to write "We would like to hear your feedback on these experimental features. Please share your thoughts with us <here>" ...

What would make a good landing page for that link?

More generally, how can we better handle getting feedback?

Currently we have almost no user-facing mention of the IRC channels, and only our "mailing-lists.html"[1] which is not a friendly interface to giving feedback through the users@ mailing list.

How can we do this better?

Some of my thoughts:

  * need a dedicated landing page for that link
  * needs to be inviting and very easy for drive-by users (anyone already engaged with the Subversion project will already know how to give feedback)
  * some will just want to send a message to us; others will want to ask a question or engage in conversation; the latter is probably more useful feedback for us.
  * offer options for how to communicate, such as: IRC, email, Jira ticket
  * need to give a bit more guidance than just "these methods are available" -- suggest something, for the drive-by user who doesn't have their own preferences
  * for each option, try to have an easy web interface
    - starting points: ASF Pony Mail [4]?, IRC web interface [3]?, a Jira "issue collector" [2]?
    - but [4] requires a login before posting
  * not for this purpose, but while we're talking of such thing, we should also have a page describing the details of all the ways to communicate, that covers IRC and Jira as well as email, in the same way that [1] currently details the email lists.

Other ideas or starting points, anyone?

[1] http://subversion.apache.org/mailing-lists.html
[2] https://issues.apache.org/jira/secure/ViewCollectors!default.jspa?projectKey=SVN
[3] https://webchat.freenode.net/?channels=#svn
[4] https://lists.apache.org/list.html?users@subversion.apache.org

- Julian
Received on 2018-09-28 17:52:48 CEST

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