Unbuddied issue workflow (was: [jira] [Closed] (SVN-4681) "svn pget svn:externals -r <rev> . -R" dramatically slow)

Johan Corveleyn (JIRA) wrote on Tue, May 16, 2017 at 13:15:04 +0000:
> Johan Corveleyn closed SVN-4681.
> --------------------------------
> Resolution: Invalid
>
> I'm sorry, but I'm closing this issue as invalid. You should first
> report problems to our users-mailinglist (as clearly stated on
> http://subversion.apache.org/reporting-issues.html).

I suspect people are just searching for "subversion bug tracker" and
filing the bug without ever going through that page. (Especially since
this trend of misfiled issues started after the tigris -> apache jira
migration.)

We could probably change the "File an issue" jira workflow to prevent
people from filing unbuddied issues, and instead, having jira tell them
to email users@. I'm thinking of interjecting something into the
"Create issue" jira flow.

This would (a) free us^WJohan some time, (b) result in better UX.
Received on 2017-05-16 17:49:40 CEST