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Re: Exception reporting

From: Branko Čibej <brane_at_wandisco.com>
Date: Thu, 09 Oct 2014 19:04:07 +0200

On 09.10.2014 12:32, Stefan Fuhrmann wrote:
> On Thu, Oct 9, 2014 at 6:53 AM, Branko Čibej <brane_at_wandisco.com
> <mailto:brane_at_wandisco.com>> wrote:
> On 08.10.2014 09:02, Kumar Krishnamoorthy wrote:
>> Just reporting it because by subversion client asked me to report
>> it :-)
> I'm beginning to wonder if we should ask the TSVN devs to field
> these crash reports.
> Maybe it would have been helpful to cite the actual error message.
> "It" has been an assert()ion in libsvn_wc/update_editor.c. Assuming
> the compiler did not break the code, this is *always* a library problem.
> So, right now you are standing in a group of 10 and you shout to
> the guy across the street: "Hey, I wonder if you could do our job?!"
> It's confusing and not very productive for us to get reports of
> crashes in Tortoise; I'm not saying these crashes "can't" have
> been caused by Subversion bugs, but it's IMO more efficient to the
> TSVN devs to do the initial triage and only forward actual bugs here.
> That is what is happening already. For many years, TSVN had to
> deal with generic SVN issues (server config etc.) as some kind
> of first level support. As a result, SVN internal issues now represent
> themselves to the user as SVN problems instead of generic "TSVN
> failed" messages.
> Not to mention that it turns out that our Windows crash reporting
> hack is moderately useless, because it doesn't give the report
> enough context to do anything useful with the report.
> Too bad for SVN. You are probably aware that TSVN's crash reporting
> is excellent and provides the triage that you have been asking for.
> Here is are the 10,033 crashes reported for 1.8.8:
> https://drdump.com/AppVersion.aspx?ClientID=tsvn&AppVersionID=452
> Sorry for sounding harsh but I'm mildly pissed off right now.

Relax. Jumping to the conclusion that I'm pissing on TSVN devs just
because I said that these crash reports have zero value for us is rather
a huge leap in the wrong direction.

-- Brane
Received on 2014-10-09 19:04:39 CEST

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