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Re: Exception

From: Stefan Sperling <stsp_at_elego.de>
Date: Wed, 12 Oct 2011 12:17:04 +0200

On Wed, Oct 12, 2011 at 12:05:20PM +0200, Daniel Shahaf wrote:
> Stefan --- could you make the error below clarify in bold red capital
> letters the part that says "with as much information as possible about
> what you were trying to do"?
> There's no reason our users@ volunteers should be answering five times
> a month "Read the error message" to random people who insist on
> copy-pasting the error message and sending it to us with zero context.

I think the text is clear enough as it is.
We can only do so much to guide users in reporting errors.

Keep in mind that, first of all, the user has a problem, not us.
We can help with fixing the problem, but not without information
the user must provide. Hence, I have no problem simply ignoring
posts like this to users@. We receive a lot of good quality reports,
so it's not like we had nothing else to focus on.

However, removing the email address from the error message might indeed
be a good idea. This will filter out those who don't even bother reading
the list guidelines at http://subversion.apache.org/mailing-lists.html.
I think people who don't take time to read the guidelines also won't
take the time to put together a proper report. So this might help
with reducing the amount of useless noise reports we get.

So I would suggest changing the text to this:

Subversion encountered a serious problem.
Please take the time to report this on the Subversion users mailing list
with as much information as possible about what you were trying to do.
But please first search the mailing list archives for the error message
to avoid reporting the same problem repeatedly.
You can find the users mailing list address and archives at
Received on 2011-10-12 12:18:17 CEST

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