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Please be gentler in issue responses.

From: <kfogel_at_collab.net>
Date: 2004-09-27 18:01:06 CEST

maxb@tigris.org writes:
> http://subversion.tigris.org/issues/show_bug.cgi?id=2057
> Please, if you don't understand this project's release procedures, don't
> speculate on appropriate versions to fix things in. 1.1.x is
> *frozen* for all but utter catastrophes right now. Saying that this
> should be fixed in "1.1final" just makes you sound terminally impatient.

Max, +1 on the sentiment, -1 on the tone. You can sometimes be a
leeeetle bit harsh on inexperienced issue filers. Please, please go
gentle on the poor newbies :-).

Yes, it was a bit, um, forward of him to say which release the bug
should be fixed in. But it doesn't help him or us to slam him so
strongly for not understanding the project's release procedures. He
could figure out that lesson on his own from a gentler reply, like:

   "1.1.x is frozen for all but utter catastrophes right now, so the
    fix for this won't go into 1.1.0, but into some release soon
    after. Thanks for the report."

I'm not alone in (hugely) appreciating the work you're doing with the
issues database! But it's also a very visible, public face of the
project, not a place to slam people for innocent, and very minor,
mistakes. Now, if you want to let off steam about someone's issue,
open up a private IRC channel to me, I'll be happy to listen :-).


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Received on Mon Sep 27 19:46:51 2004

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