"Files" <files@poetryunlimited.com> writes:
> Now I'm more inclined to sit back and see what, or if you fix a bug
> and much less inclined to report anything, and hoping maybe that
> someone will come out with the next best thing to revision control
> to supercede subversion.
>
> Do you see a problem here? I do. Subversion is a great product. But
> you've managed to make me less than a believer with nothing more
> than a mouse click, whereas you could have had a staunch supporter,
> ally and possibly contributor.
Files,
Sorry you feel stepped on. We get dozens of problem reports every day
(in issuezilla, IRC, and email), and 80% of them turn out to people
who are confused with how to use the software, or people who didn't
read the docs, or people who just don't understand Unix. For the
remaining 20%, we try to figure out if the problem report matches any
of our existing filed bugs -- and if it's new, we file it. On top of
that, we have a huge triage system going on. We try to decide whether
the bug is worth "holding" up a 1.0 release for or not.
So amazingly, some reports *do* slip through the cracks from time to
time, and misunderstandings *do* happen. It's inevitable. There's no
system of discrimination going on.
But I have to say, IMHO, I think the developers on this project do
more tech support, hand-holding, and generally pay more attention to
users than almost any other open source project I've seen. I'm sorry
you feel differently.
> P.S. You should be able to report a bug/post a fix w/ an email
> address w/o needing to be fully registered. That just seemed way too
> much effort to just HELP you guys out.
I personally agree with your complaint here -- but that's just the way
tigris.org (and sourcecast) works. It assumes that people filing bugs
want to participate in the community for the longer term. That may or
may not be a good design decision, but that's an off-topic discussion.
In the meantime, we actually *don't* like it when a new person posts a
new issue unexpectedly. We try to keep our issue-tracker neatly
pruned and organized, and as I said before, random issue filings tend
to be dups or non-bugs 80% of the time. That's why we ask people to
post their problem to the users@ list first (which requires no
registration anyway.)
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Received on Thu Aug 21 16:39:41 2003