Peter,
I too work for CollabNet, but when it comes to our Subversion Support,
you are getting it from the company that has lead the development effort
around Subversion for a number of years, so our knowledge base is pretty
vast and we have the experience.
If you have any questions please feel free to call me. 650-228-2604.
Best - James Greene
-
-----Original Message-----
From: Jeremy Whitlock [mailto:jcscoobyrs@gmail.com]
Sent: Friday, August 03, 2007 1:17 PM
To: Peter Kahn
Cc: users@subversion.tigris.org; James Greene
Subject: Re: Collab Support - Is it Worth it?
Peter,
I am a little biased, since I work for CollabNet, but I do think
that the expense is well worth the value provided. We provide this
support to many companies, including Fortune 50 companies, and we've not
heard of anything negative that I've been aware of. There are differing
levels of support but I do believe that all would handle your needs. Do
you have specific questions or concerns?
Take care,
Jeremy
On 8/3/07, Peter Kahn <citizenkahn@gmail.com> wrote:
> Is paying for the CollabNet support for subversion worth the expense?
> Has anyone used it and found it to be good, bad, or ugly?
>
> My company is trying to choose between Perforce and SVN. One
> important issue is the support. Source control needs to just work and
> if a problem happens, we need a group of people to help us fix it.
> While the list is awesome, this is a mission critical application for
> us and we want something more dedicated. CollabNet offers a fee
> based support service and we were wondering how good it is. Anyone
> have any experiences with it?
>
> Thanks for the help.
>
> --
> Peter Kahn
> citizenkahn@gmail.com
> citizenkahn@jabber80.com, pkahnpie1@AIM
> http://analogoustendencies.blogspot.com/
> Awareness - Intention - Action
>
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Received on Fri Aug 3 22:45:28 2007