2008/8/7 Nick Gilbert <nick_at_x-rm.com>:
>> So, as long as you guys don't have any more information on how this issue
>> can be reliably reproduced, there's nothing I can do.
>> Sending mails like "I have the same issue" and then describing on three
>> pages that you did the very same thing the other person already reported
>> does not help at all but only annoys me.
> I don't think it's anyone's intention to annoy you. I think people are just
> used to the fact that most software developers like to get an indication of
> how many people are experiencing a certain bug so they can prioritise which
> bugs to fix first. A bug that only one person will usually never get fixed
> in most software projects. Having lots of reports so you can see what the
> users have in common (or not) is also usually useful - especially with
> installer problems where the OS is often a factor.
> I also think many users on this list are not necessary used to using open
> source software and when posting to the list, their mindset is as though
> they are posting about a bug in a commercial product.
> I realise how annoying it is when you can't reproduce a bug. If there's any
> information we can collect that would help you (eg which processes are
> running, the state of the TSVN registry keys or installation files etc, then
> please let us know). It has so far affected all three machines here it has
> been installed on but there are still two machines yet to be upgraded, so if
> there is any other useful info we could give you should the same problem
> arise, please let me know.
Looks like this is now fixed, thanks to further information and
testing from Josha Foust who was able to reproduce it repeatably.
Please try the next nightly and check whether the fix works on your
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Received on 2008-08-07 12:00:20 CEST