> Simon Large wrote:
>> But it's not really fair to blame the questioner for that. No question
>> is frequently asked until someone actually asks it, and as the FAQ
>> currently offers a way to do that, then FAQ readers will do it.
No, it isn't fair. My statement was caused by some frustration because
people don't do the obvious thing like 'search' the FAQ for the same
keywords they used to ask a new question. Maybe we should redirect the
'ask question' page to the 'search' page ;-) (*slap*, nasty me)
And I don't think it really matters if questions are first asked on the
list or via the FAQ. Since TSVN's popularity is growing, we have to be
prepared for more (and stupid) questions. And if its ten a day, who
cares. We could, however, look for N(R|F)FAQs (Never Read|Found FAQs =
few accesses (<10) and last access more than half a year ago) and get
rid of them. But even these might be useful in a year, lurking for
someone who enters the right keyword(s).
> I agree. But people have to know that they should only ask question
> for problems not only they have with their specific setup. Oh, and
> they should first use the search function in the FAQ!
Don't tell me. I spent some hours during the past days explaining to a
guy (off list) that the search function is there. I also changed the
FAQ layout so that even he should be able to find it now.
>> in a link to the online FAQ and mailing list?
> For the 1.2 release, should be drop the FAQ from the manual and just put
> That might be a good idea.
+1 from me
> I was thinking of replacing the FAQ in our docs with a section called
> "How do I..." and then put some common cases in there:
> - get a deleted file back?
> - Undo changes from one or more revisions?
> - ...
That's a good idea.
BTW: I'm wondering, why our top FAQ entry is #1. Do really so many
people want to set up ssh or do they just read it, because it is #1 on
the list. Who knows ;-)
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Received on Thu Feb 24 20:53:39 2005