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Re: Exception

From: Daniel Shahaf <d.s_at_daniel.shahaf.name>
Date: Wed, 12 Oct 2011 12:26:03 +0200

Stefan Sperling wrote on Wed, Oct 12, 2011 at 12:17:04 +0200:
> On Wed, Oct 12, 2011 at 12:05:20PM +0200, Daniel Shahaf wrote:
> > Stefan --- could you make the error below clarify in bold red capital
> > letters the part that says "with as much information as possible about
> > what you were trying to do"?
> >
> > There's no reason our users@ volunteers should be answering five times
> > a month "Read the error message" to random people who insist on
> > copy-pasting the error message and sending it to us with zero context.
> >
>
> I think the text is clear enough as it is.
> We can only do so much to guide users in reporting errors.
>
> Keep in mind that, first of all, the user has a problem, not us.
> We can help with fixing the problem, but not without information
> the user must provide. Hence, I have no problem simply ignoring
> posts like this to users@. We receive a lot of good quality reports,
> so it's not like we had nothing else to focus on.

Agreed, assuming the reported assertion is one we already know about and
know how to reproduce. If they happen to have run into a new assertion
or a reproduction for a known one, we do want to preserve them.

+1(concept) to the rest of your email.
Received on 2011-10-12 12:26:48 CEST

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